Can I change my shipping address for an order that is being processed?

It depends on the state of progress of your order.

If your order has not been dealt with by our preparation team yet, quickly contact our customer service team by filling the form on the “Contact us” page of the website.

If your order has already been dealt with by our preparation team, whether the changes of your shipping address will be taken into account or not will depend on the carrier you selected. DHL allow you to change your shipping address and to be delivered at another address or at a pickup store. Colissimo does not offer such an option.

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