Products and stocks

• Get a product advice
• What do the different product statuses mean?
• How can I be notified when a product is back in stock?
• How can I be notified when new products of a brand are available?
• How can I know if a product is available in store?
• I wish to sell a rare bottle. Who should I contact?

Order and shipping

• Why am I asked for my ID and a proof of address ?
• How can i know if my order has been confirmed ?
• How can I track my parcel?
• How can I get free shipping on my order ?
• Can my order be delivered abroad?
• Why is it not possible to ship an order to french overseas departments and territories ?

See all 16 articles

Order issues

• I didn't received the products I ordered
• The carrier inform me that my parcel is lost
• The delivery time has exceeded and I have not received my order.
• My parcel is damaged
• What should I do if my goods are damaged?
• I would like to exchange a product

See all 7 articles

Payment

• Which payment method can I choose?
• I have chosen to pay by bank transfer. What is the payment deadline?
• Where can I find La Maison du Whisky’s bank details (“RIB”)?
• How do I get a copy of my invoice?

Make a gift

• I need help to choose products
• Is it possible to add a gift wrap and a message to my order?
• How can I check that my gift message will be added to the parcel ?
• Will the gift recipient receive the invoice in the parcel ?
• How can I buy a gift card?

Returns and refunds

• How can I return an item?
• How many time is needed to be reimbursed ?

Technical issues

• I can't access my account
• My promo code doesn't work
• I would like to delete my account

Other topics

• How can I contact La Maison du Whisky ?